Knowing when to stop: Lessons for clubs and supporters’ groups in Structured Dialogue

This follows on from a recent piece I wrote about dealing with the often very ‘political’ nature of organised supporters’ groups. The jumping-off point is a very public dispute, the latest in a series, between Hull City supporters and the club, which was played out in a recent series of articles in the Hull Daily Mail,Continue reading “Knowing when to stop: Lessons for clubs and supporters’ groups in Structured Dialogue”

Supporters: Stakeholders or a public order problem?|Video Blog

Both the language and actions of clubs and the football authorities increasingly see supporters as stakeholders in the game, with Structured Dialogue as a means of managing those relationships. Yet the law concerning the behaviour of football supporters is very tightly defined through acts such the Football Offences Act. The result is that supporters are moreContinue reading “Supporters: Stakeholders or a public order problem?|Video Blog”

Does dialogue without democracy work in football?

A friend of mine on Twitter asked an interesting question last week. I reproduce it below (I’m assuming he doesn’t mind my reproducing it, as it’s a good point that helps me to make an important one about the relationship between clubs and supporters): I make a reasonable assumption that what Tom is talking aboutContinue reading “Does dialogue without democracy work in football?”

Confused about structured dialogue? Help is at hand…

‘Structured Dialogue’ is, like ‘Fan Engagement’, ‘Structured Relationships’ and ‘Structured Engagement’, a term that’s entered the football vocabulary in the last few years at something of a rapid pace. All of sudden, you hear talk of ‘memorandums of understanding’ between supporters’ trusts, groups and clubs; fans parliaments; ‘engagement strategies’ and more. But what does thisContinue reading “Confused about structured dialogue? Help is at hand…”