The Premier League and ‘Dialogue’: An urgent change of approach is needed

It used to be that you couldn’t get the authorities to sit down with the supporters or their representatives to discuss anything, or if they did, it might involve them coming to the annual conference of Supporters Direct or The FSF (now combined into the ‘supporters summit’). Sometimes it meant a speech from a lessContinue reading “The Premier League and ‘Dialogue’: An urgent change of approach is needed”

Where do fans fit?

I’m looking at communications practice at English football clubs as part of my┬áCIPR PR Diploma personal project. Specifically, I’m looking at whether we see much two-way ‘symmetrical’ communications (where both sides are prepared to change their positions as a result of the relationship and conversations attached to it), why clubs (and sometimes fans too) areContinue reading “Where do fans fit?”

The Fan Engagement interview: Jay McKenna, Spirit of Shankly

Those who know me will know that my aim as someone who works in football is for clubs, fans and the authorities to understand each other better, and for them to be able to have much better and more productive dialogue, and more meaningful relationships. As part of that, I decided to carry out interviewsContinue reading “The Fan Engagement interview: Jay McKenna, Spirit of Shankly”

Decoding The Premier League’s response to the Price of Football

The Premier League in particular has become very adept at shaping the message that it wants people to hear about its competition, and is very successful at it. For years at Supporters Direct, though I didn’t often like what they did – or even sometimes how they did it – I was always in someContinue reading “Decoding The Premier League’s response to the Price of Football”