Bristol City ticket price rises: where’s the engagement now?

**Update at 15:00 on 03/03/2018** Bristol City has reversed its decision, issuing this statement: https://www.bcfc.co.uk/news/update-on-201819-season-cards  It would be churlish to suggest that this isn’t good, but the problem I have with this statement is that there’s no reference to the fact that they got it wrong, and no apology for failing to consult properly. I don’tContinue reading “Bristol City ticket price rises: where’s the engagement now?”

The London Football Exchange: It’s disruption, not ‘democracy’

The grandly titled ‘London Football Exchange’ (LFE) has launched, positioning itself even more grandly as ‘Democratising Football through the Blockchain.’ For those who don’t know (and I have a very basic understanding myself), the Blockchain ‘allows market participants to keep track of digital currency transactions without central recordkeeping.’ (If you want to read more, youContinue reading “The London Football Exchange: It’s disruption, not ‘democracy’”

Where do fans fit?

I’m looking at communications practice at English football clubs as part of my CIPR PR Diploma personal project. Specifically, I’m looking at whether we see much two-way ‘symmetrical’ communications (where both sides are prepared to change their positions as a result of the relationship and conversations attached to it), why clubs (and sometimes fans too) areContinue reading “Where do fans fit?”

Walking the tightrope the Swansea City way

Swansea City Supporters Trust is often held up as an example of a supporters’ trust actively and beneficially influencing the direction of a club. They’re obviously blessed with the status of being in the Premier League, but I’m not always sure that’s such a great blessing: whilst that’s obviously of great benefit financially we should also rememberContinue reading “Walking the tightrope the Swansea City way”

Stretched to breaking point: The Football League’s response to the Price of Football

Last week I took a look at the response from The Premier League to the BBC Price of Football survey, which was as you’d expect a pretty sophisticated attempt to debunk the negatives and position the issue in their favour. Statistics aren’t as stretchy as elastic bands I thought it worth doing the same with theContinue reading “Stretched to breaking point: The Football League’s response to the Price of Football”

Decoding The Premier League’s response to the Price of Football

The Premier League in particular has become very adept at shaping the message that it wants people to hear about its competition, and is very successful at it. For years at Supporters Direct, though I didn’t often like what they did – or even sometimes how they did it – I was always in someContinue reading “Decoding The Premier League’s response to the Price of Football”

Northampton Town and the art of managing a crisis in football

Reading Northampton Town Chairman David Cardoza’s rather empty and unconvincing statement on their latest financial trouble this morning (a winding up petition from HMRC) set my mind racing about the ‘art’ (I use the term loosely) of crisis communications in football. Crisis? What crisis? Cardoza’s current predicament is but one of at least three largeContinue reading “Northampton Town and the art of managing a crisis in football”