Fan Insights is now live!

If your club doesn't have the know-how to deliver Fan Engagement, or you've been wasting time and money you can't afford on consultation that doesn't work, Fan Insights can help you. You can find us at faninsights.co.uk Fan Engagement isn't about tech, sales or marketing. It's about the relationship between fans and their clubs, and Fan …

Advertisements

Controversy over Everton’s Allardyce shows why fan surveys don’t work

Plenty of people spat out their tea this morning after reading that Everton have sent out a survey to their supporters, part of which is to rate the manager, Sam Allardyce. Allardyce has plenty of critics, but that's not the point. For someone like me interested in Fan Engagment, trying to understand the thinking of …

Fans Eye Radio for Sound Vault and UN World Radio Day

I've recently become involved in an online radio/podcasting station local(ish) to me in Farnham, Surrey, called Sound Vault. The station was set up by an old friend, Paul Simpson, and with the aplomb only he can do it with, has turned it into a good looking, and most of all, good sounding, and professional effort. …

Bristol City ticket price rises: where’s the engagement now?

**Update at 15:00 on 03/03/2018** Bristol City has reversed its decision, issuing this statement: https://www.bcfc.co.uk/news/update-on-201819-season-cards  It would be churlish to suggest that this isn't good, but the problem I have with this statement is that there's no reference to the fact that they got it wrong, and no apology for failing to consult properly. I don't …

Norwich City sign Structured Dialogue agreement with supporters’ trust

More good news today, as Norwich City and the Canaries (Norwich City) Supporters' Trust have signed a 'Memorandum of Understanding' (MOM). I wrote about the relationship a few months ago on my blog. This provides a more secure basis for Structured Dialogue between the two, and also more broadly, means supporters will be consulted on …

‘P’ is for ‘Politics’: Getting Structured Dialogue with supporters’ trusts right

'Structured Dialogue' has been woven into the language of football administration. We have rules (like those introduced by the EFL requiring it twice a year between clubs and fans), directives, guidance, best practice. Clubs operate fans forums, fans parliaments, assemblies, 'focus groups' (a new term in football, which I'm not yet certain differs from fans …