Fan Insights is now live!

If your club doesn't have the know-how to deliver Fan Engagement, or you've been wasting time and money you can't afford on consultation that doesn't work, Fan Insights can help you. You can find us at faninsights.co.uk Fan Engagement isn't about tech, sales or marketing. It's about the relationship between fans and their clubs, and Fan …

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My friend Jacqui Forster

Jacqui Forster. What is there to say? She touched so many people’s lives, and did so much good. I knew her from 2004, when I started working on a temporary contract at Supporters Direct, within about nine months of her starting. That’s when our friendship was really forged: I knew nothing about the rules, and …

Controversy over Everton’s Allardyce shows why fan surveys don’t work

Plenty of people spat out their tea this morning after reading that Everton have sent out a survey to their supporters, part of which is to rate the manager, Sam Allardyce. Allardyce has plenty of critics, but that's not the point. For someone like me interested in Fan Engagment, trying to understand the thinking of …

Fans Eye Radio for Sound Vault and UN World Radio Day

I've recently become involved in an online radio/podcasting station local(ish) to me in Farnham, Surrey, called Sound Vault. The station was set up by an old friend, Paul Simpson, and with the aplomb only he can do it with, has turned it into a good looking, and most of all, good sounding, and professional effort. …

Bristol City ticket price rises: where’s the engagement now?

**Update at 15:00 on 03/03/2018** Bristol City has reversed its decision, issuing this statement: https://www.bcfc.co.uk/news/update-on-201819-season-cards  It would be churlish to suggest that this isn't good, but the problem I have with this statement is that there's no reference to the fact that they got it wrong, and no apology for failing to consult properly. I don't …

The London Football Exchange: It’s disruption, not ‘democracy’

The grandly titled 'London Football Exchange' (LFE) has launched, positioning itself even more grandly as 'Democratising Football through the Blockchain.' For those who don't know (and I have a very basic understanding myself), the Blockchain 'allows market participants to keep track of digital currency transactions without central recordkeeping.' (If you want to read more, you …