Controversy over Everton’s Allardyce shows why fan surveys don’t work

Plenty of people spat out their tea this morning after reading that Everton have sent out a survey to their supporters, part of which is to rate the manager, Sam Allardyce. Allardyce has plenty of critics, but that’s not the point. For someone like me interested in Fan Engagment, trying to understand the thinking ofContinue reading “Controversy over Everton’s Allardyce shows why fan surveys don’t work”

Fans Eye Radio for Sound Vault and UN World Radio Day

I’ve recently become involved in an online radio/podcasting station local(ish) to me in Farnham, Surrey, called Sound Vault. The station was set up by an old friend, Paul Simpson, and with the aplomb only he can do it with, has turned it into a good looking, and most of all, good sounding, and professional effort.Continue reading “Fans Eye Radio for Sound Vault and UN World Radio Day”

Bristol City ticket price rises: where’s the engagement now?

**Update at 15:00 on 03/03/2018** Bristol City has reversed its decision, issuing this statement: https://www.bcfc.co.uk/news/update-on-201819-season-cards  It would be churlish to suggest that this isn’t good, but the problem I have with this statement is that there’s no reference to the fact that they got it wrong, and no apology for failing to consult properly. I don’tContinue reading “Bristol City ticket price rises: where’s the engagement now?”

The London Football Exchange: It’s disruption, not ‘democracy’

The grandly titled ‘London Football Exchange’ (LFE) has launched, positioning itself even more grandly as ‘Democratising Football through the Blockchain.’ For those who don’t know (and I have a very basic understanding myself), the Blockchain ‘allows market participants to keep track of digital currency transactions without central recordkeeping.’ (If you want to read more, youContinue reading “The London Football Exchange: It’s disruption, not ‘democracy’”

Buyer beware! How to solve the crisis at Sunderland (and other clubs besides)

Sunderland is all at sea. I don’t need to add to the reams of writing about Ellis Short and the demise of his interest in the club. It’s a sad sight for any team to be bottom of a division largely on the basis, it seems to me, that it’s all gone bad behind theContinue reading “Buyer beware! How to solve the crisis at Sunderland (and other clubs besides)”

Knowing when to stop: Lessons for clubs and supporters’ groups in Structured Dialogue

This follows on from a recent piece I wrote about dealing with the often very ‘political’ nature of organised supporters’ groups. The jumping-off point is a very public dispute, the latest in a series, between Hull City supporters and the club, which was played out in a recent series of articles in the Hull Daily Mail,Continue reading “Knowing when to stop: Lessons for clubs and supporters’ groups in Structured Dialogue”

Norwich City sign Structured Dialogue agreement with supporters’ trust

More good news today, as Norwich City and the Canaries (Norwich City) Supporters’ Trust have signed a ‘Memorandum of Understanding’ (MOM). I wrote about the relationship a few months ago on my blog. This provides a more secure basis for Structured Dialogue between the two, and also more broadly, means supporters will be consulted onContinue reading “Norwich City sign Structured Dialogue agreement with supporters’ trust”

‘P’ is for ‘Politics’: Getting Structured Dialogue with supporters’ trusts right

‘Structured Dialogue’ has been woven into the language of football administration. We have rules (like those introduced by the EFL requiring it twice a year between clubs and fans), directives, guidance, best practice. Clubs operate fans forums, fans parliaments, assemblies, ‘focus groups’ (a new term in football, which I’m not yet certain differs from fansContinue reading “‘P’ is for ‘Politics’: Getting Structured Dialogue with supporters’ trusts right”

No-one knows us: Millwall’s untold success story with supporters | Case Study

Working in the field of supporter communications and structured dialogue, the stories of failure aren’t hard to find, and writers like David Conn have told those better than I ever could. So I want to get out and find the good stories, the best practice. What’s good and what works, so that I can shareContinue reading “No-one knows us: Millwall’s untold success story with supporters | Case Study”